Comments on: Skin In The Game http://effectivecio.com/2009/11/09/skin-in-the-game/ ...ruminations on many things, all ultimately related to effective IT leadership... Wed, 21 Dec 2011 22:44:50 +0000 hourly 1 http://wordpress.com/ By: The CIO Guide to Cloud Computing — CIO Dashboard http://effectivecio.com/2009/11/09/skin-in-the-game/#comment-1566 Fri, 13 Aug 2010 08:12:52 +0000 http://effectivecio.com/?p=1481#comment-1566 [...] Skin in the Game and Never Secure Enough – Chuck Musciano (cloud SLAs and security) [...]

]]> By: Links for November 15 2009 | Eric D. Brown - Technology, Strategy, People, Projects http://effectivecio.com/2009/11/09/skin-in-the-game/#comment-1137 Sun, 15 Nov 2009 14:34:33 +0000 http://effectivecio.com/?p=1481#comment-1137 [...] there! If you are new here, you might want to subscribe to the RSS feed for updates on this topic.Skin In The Game by Chuck Musciano on The Effective [...]

]]> By: Chris Curran http://effectivecio.com/2009/11/09/skin-in-the-game/#comment-1121 Tue, 10 Nov 2009 18:25:00 +0000 http://effectivecio.com/?p=1481#comment-1121 Thanks for a great post Chuck. The prorated refund mentality is what will surely put a cloud provider at the end of the consideration list. Honestly, if a provider can’t spend the time with a potential customer to develop an understanding of what a hour-long outage during a Thursday afternoon means to a retail business, then they should just quit now.

Also, agree with the insurance idea. I’ll have to suggest it to one of my specialty insurance clients :)

For another angle on things hampering cloud adoption, here’s a thought on the top culprit: The Biggest Barrier to Cloud Adoption

-Chris

]]> By: David Prince http://effectivecio.com/2009/11/09/skin-in-the-game/#comment-1120 Tue, 10 Nov 2009 14:36:24 +0000 http://effectivecio.com/?p=1481#comment-1120 At the end of the day few service providers are going to make the sacrifices necessary, or make the hard decisions that sometimes cost significant $, to resolve a major outage in the quickest manner possible. The SP is constantly weighing the cost benefit of the contract with the client, the client is always weighing the cost benefit with business continuity. Priorities are misaligned at the start.

For my part, I keep as much internal control over critical services as possible. I staff with people who will make decisions based on my firm’s needs, not on the language in a contract.

This isn’t always possible, but where I can, I do.

Chuck – agreed on the SP insurance. I’d still say though that a relationship managed by an SP contract, versus one managed by an employment contract, is more complicated and performs at a less efficient level, regardless of the guarantees.

Great post CM!

All IMHO,

David.

]]> By: Steve Santana http://effectivecio.com/2009/11/09/skin-in-the-game/#comment-1118 Mon, 09 Nov 2009 15:55:52 +0000 http://effectivecio.com/?p=1481#comment-1118 Cloud computing should be part of a mix of services a CIO will use. Moving 100% to the cloud is probably unlikely for most of the reasons you mention. At least today. Leveraging hosted, SaaS, dedicated on-premise / VM, and cloud environments in the answer. The CIO should place critical systems (where outages cost millions) in the environment that works best for his/her situation. Don’t put your trust in the glossy brochure or the penalties appendix of your contract. A good operations team has a pulse on complexity and stability of their environment and can identify the appropriate solution based on your data. In some cases, the cloud might be far more stable than your SaaS or on-premise system! Go with the traditional balance of cost, risk, and experience. There’s a fit for the cloud in every company. The CIO needs to find out what is right for them.

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